Delivery, Shipping & Returns

Delivery

 

The majority of UK orders placed on the website or over the phone are despatched using a postal or courier service within 5-12 days of receipt of order. (Not including bespoke orders such as framing). If you would prefer to place your order by telephone please call us on 07803456144 or email via the ChaChaChix.com website, and we will be happy to help.

In the unlikely event that we are not able to fulfil your order within 5-12 days we will contact you to confirm a lead time on receipt of your order.

We are able to ship artwork overseas in certain circumstances.  Mounted artwork & sculptures are all available for overseas shipping.  Framed artwork may be available for overseas delivery - this is largely dependent on the individual artwork & sizing, use of glass etc  Please get in touch if you are interested in shipping more expensive pieces abroad and we will be very happy to discuss.

We take every care to ensure that your artwork is securely packaged to prevent any damage during transit and to ensure that your art arrives in perfect condition. Please advise us as soon as possible but in any case within three working days if your goods are damaged during the delivery process by contacting us at 07803456144 or email via the ChaChaChix.com website.

Our framed artwork is generally delivered by courier and will require a signature on delivery. If delivery is attempted whilst you are out, the courier will leave a notice of the attempted delivery and details of how to arrange an alternate delivery date.

For original paintings or higher value art we will arrange a specialist courier to delivery your artwork.

Returns

We hope that you will be pleased with your artwork. However occasionally we understand that you may wish to return the goods. We offer a full return service up to 14 days after receipt of goods. Please send returned artwork via a signed for & tracked service to: 

Stable Cottage Studio

Great Nineveh

Nineveh Lane

Benenden

TN17 4LG

We strongly recommend that you take out adequate insurance cover to cover the cost of any returns. Provided the artwork is received in perfect condition we will refund the price paid within seven working days less any delivery costs paid when ordering from us.